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Alex Martinez

Head of Customer Experience

Avatar
Alex Martinez

Head of Customer Experience

USE CASES

Smart Engagement

Smart Engagement

DEPARTMENTS

Customer Service & IT

Customer Service & IT

USE CASES

Smart Engagement

DEPARTMENTS

Customer Service & IT

Case Study 2
Case Study 2
Case Study 2

Project overview

XYZ Corporation faced significant difficulties with their customer support system, including prolonged response times and escalating operational costs. The manual handling of a growing volume of customer inquiries led to inconsistent service quality and a high rate of unresolved issues. This inefficiency not only impacted customer satisfaction but also strained the support team, making it clear that a more streamlined and effective solution was urgently needed to enhance service delivery and operational efficiency.

Project overview

XYZ Corporation faced significant difficulties with their customer support system, including prolonged response times and escalating operational costs. The manual handling of a growing volume of customer inquiries led to inconsistent service quality and a high rate of unresolved issues. This inefficiency not only impacted customer satisfaction but also strained the support team, making it clear that a more streamlined and effective solution was urgently needed to enhance service delivery and operational efficiency.

A leading e-commerce company transformed its customer support operations using Yeti AI. With our AI-powered solutions, they reduced response times by 60% and achieved a 90% customer satisfaction rate.
A leading e-commerce company transformed its customer support operations using Yeti AI. With our AI-powered solutions, they reduced response times by 60% and achieved a 90% customer satisfaction rate.

The Challenge

XYZ Corporation faced significant difficulties with their customer support system, including prolonged response times and escalating operational costs. The manual handling of a growing volume of customer inquiries led to inconsistent service quality and a high rate of unresolved issues.

This inefficiency not only impacted customer satisfaction but also strained the support team, making it clear that a more streamlined and effective solution was urgently needed to enhance service delivery and operational efficiency.

The Challenge

XYZ Corporation faced significant difficulties with their customer support system, including prolonged response times and escalating operational costs. The manual handling of a growing volume of customer inquiries led to inconsistent service quality and a high rate of unresolved issues.

This inefficiency not only impacted customer satisfaction but also strained the support team, making it clear that a more streamlined and effective solution was urgently needed to enhance service delivery and operational efficiency.

support team
support team

01

Corporation's support team struggled with lengthy response times due to manual handling of customer inquiries.

support team

01

Corporation's support team struggled with lengthy response times due to manual handling of customer inquiries.

human agents
human agents

02

The reliance on human agents for routine tasks resulted in escalating operational costs. The inefficiency of managing.

human agents

02

The reliance on human agents for routine tasks resulted in escalating operational costs. The inefficiency of managing.

Yeti AI has revolutionized our customer support, slashing response times and cutting costs significantly. The boost in customer satisfaction speaks volumes about its effectiveness. It's been a game-changer for our operations.
Solution Image
Solution Image

The Solution

Yeti AI implemented a comprehensive solution that included AI-powered chatbots, automated ticket management, and real-time analytics. The AI chatbots were integrated into XYZ Corporation’s website and support channels.

This is what the team appreciates most:

  • Instant and Accurate Responses: The AI provides immediate, precise answers to customer queries, significantly reducing response times and enhancing customer satisfaction.

  • Efficient Automation: Automation of routine tasks and ticket management streamlines workflows, allowing human agents to focus on more complex issues.

  • Cost Savings: By reducing the need for manual intervention, Yeti AI lowers operational costs and improves overall budget efficiency.

  • Real-Time Insights: The real-time analytics dashboard offers valuable insights into performance and customer interactions, helping the team make data-driven decisions and optimize support strategies.

Yeti AI has revolutionized our customer support, slashing response times and cutting costs significantly. The boost in customer satisfaction speaks volumes about its effectiveness. It's been a game-changer for our operations.
Solution Image

The Solution

Yeti AI implemented a comprehensive solution that included AI-powered chatbots, automated ticket management, and real-time analytics. The AI chatbots were integrated into XYZ Corporation’s website and support channels.

This is what the team appreciates most:

  • Instant and Accurate Responses: The AI provides immediate, precise answers to customer queries, significantly reducing response times and enhancing customer satisfaction.

  • Efficient Automation: Automation of routine tasks and ticket management streamlines workflows, allowing human agents to focus on more complex issues.

  • Cost Savings: By reducing the need for manual intervention, Yeti AI lowers operational costs and improves overall budget efficiency.

  • Real-Time Insights: The real-time analytics dashboard offers valuable insights into performance and customer interactions, helping the team make data-driven decisions and optimize support strategies.

The Results

The integration of Yeti AI led to a dramatic reduction in response times, with support inquiries being addressed 60% faster. Operational costs decreased by 40% due to the automation of routine tasks and more efficient ticket management.

Additionally, customer satisfaction scores improved by 45%, reflecting the positive impact of faster, more accurate support. Overall, Yeti AI transformed XYZ Corporation’s support system, driving significant efficiencies and enhancing the customer experience.

The Results

The integration of Yeti AI led to a dramatic reduction in response times, with support inquiries being addressed 60% faster. Operational costs decreased by 40% due to the automation of routine tasks and more efficient ticket management.

Additionally, customer satisfaction scores improved by 45%, reflecting the positive impact of faster, more accurate support. Overall, Yeti AI transformed XYZ Corporation’s support system, driving significant efficiencies and enhancing the customer experience.

Laptop
Laptop
Laptop
Key Results:

81%

Decrease in employee support inquiries

100%

Increase in content engagement

421 hrs

Of content viewed

Key Results:

81%

Decrease in employee support inquiries

100%

Increase in content engagement

421 hrs

Of content viewed